Your Authorized Saab Service Center

Collision Repair Q&A

WHERE DO I GET A CLAIM NUMBER?
WILL PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
IF MY VEHICLE’S FRAME IS DAMAGED IS IT A TOTAL LOSS?
CAN YOU MATCH THE PAINT COLOR?
CAN I GET MECHANICAL SERVICES DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
HOW CAN I GET A RENTAL CAR?
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
DO I HAVE TO PAY A DEDUCTIBLE?
WHO DO I PAY MY DEDUCTIBLE TO?
WHAT ARE BETTERMENT CHARGES?
CAN I WASH MY CAR?

WHERE DO I GET A CLAIM NUMBER?

Claim numbers are issued by your insurance carrier at the time you report your accident. Record that number and bring it in with you to initiate the repair process.
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WILL PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?

Typically, parts are ordered a few days prior to your scheduled drop-off enabling us to expedite the repair process. Occasionally, when a vehicle is determined to be unsafe at the time of inspection, we’ll assist in arranging for a rental vehicle and will order necessary parts at that time.
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IF MY VEHICLE’S FRAME IS DAMAGED IS IT A TOTAL LOSS?

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the use of our state-of the-art frame machine, can return your vehicle to its original factory specifications.
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CAN YOU MATCH THE PAINT COLOR?

Today’s modern paint finishes incorporate an vast array of pigments, toners, and metallic flake. Mile Hi has invested a great deal in a Sikkens paint mixing system (among the finest available) and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
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CAN I GET MECHANICAL SERVICES DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
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HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
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HOW CAN I GET A RENTAL CAR?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
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IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?

Yes. Mile Hi guarantees all our repairs. We’ll provide you with a written copy.
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DO I HAVE TO PAY A DEDUCTIBLE?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
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WHO DO I PAY MY DEDUCTIBLE TO?

If your deductible is not waived, it will be your responsibility to pay Mile Hi Body Shop when you pick up your vehicle.
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WHAT ARE BETTERMENT CHARGES?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
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CAN I WASH MY CAR?

1. RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

DOs Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.

DON’Ts Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not wipe your vehicle when it is dry or had a layer of dust. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.

2. RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

DON’Ts Do not wax or polish the vehicle. Your new finish needs time to cure and harden completely.
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